Our riders and community members are some of the best resources for improving our services, and we want to hear from you! Connect with us below, through social media, and in person.
Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.
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San Francisco Bay Area Water Emergency Transportation Authority
Pier 9, Suite 111, The Embarcadero
San Francisco, CA 94111
(415) 291-3388
Send us an email below or visit our Staff Listing page for direct contact information.
For customer service queries, please use the San Francisco Bay Ferry contact page.
To sign up for email notices from WETA, please use our notification sign-up form.
Correspondence, including any personal information such as names and e-mail addresses, submitted to this agency will become disclosable public records.
"*" indicates required fields
We would like to hear about your experience riding with us. What did we do well? What can we do better?
For the fastest response, fill out the form below and someone will respond in 1-2 business days.
Or you can write to us at:
San Francisco Bay Ferry
Pier 9, Embarcadero, Suite 111
San Francisco CA 94111
Or call us at (877) 64-FERRY, and we’ll get back to you as soon as we can.
Ticket Questions? Please provide your confirmation or order number from the email you received upon ticket purchase to expedite your request.
BayAlerts, powered by SimplifyTransit, deliver real-time updates directly to your phone based on the routes, times, and days you ride with San Francisco Bay Ferry.
Customize your preferences and subscribe to receive text message or email alerts about service disruptions, schedule changes, and other important information that affects your travel. You can edit or pause your subscription at any time from this page, without needing to log in.
BayAlerts, powered by SimplifyTransit, provide subscription-based rider alerts right to your phone based on the routes, times and days you ride San Francisco Bay Ferry.
Customize your options and subscribe to receive text message or email alerts from us for any service disruptions, schedule changes or other important info that will affect you. And you can always edit or pause your subscription from this page, with no password needed to log in.
There are three ways to pay fares for regular service
San Francisco Bay Area Water Emergency Transportation Authority
Pier 9, Suite 111, The Embarcadero
San Francisco, CA 94111
(415) 291-3377
(415) 291-3388